Refund Policy
This Refund Policy is designed to outline the terms and conditions related to refunds and returns for crismondshirts.com (“we,” “us,” or “our”) and applies to all purchases made on our website, crismondshirts.com. Please read this policy carefully to understand your rights and responsibilities.
1. Refund Eligibility
A. Domestic Orders Only: We do not provide international product shipping. Therefore, this Refund Policy is applicable to domestic orders only.
B. Non-Returnable Items: The following items are non-returnable and non-refundable, except in the case of a defect or damage:
– Perishable goods, such as food items
– Personalized or customized products
– Products that are used, damaged, or missing parts not due to our error
– Products with tampered or missing labels or tags
– Downloadable software or digital products
2. Refund Process
A. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support within 7 days of receiving the product. We will arrange for a return or exchange and provide you with instructions for returning the item. Refunds for defective or damaged items will be processed as follows:
– If a replacement is available, we will send a new item to you.
– If a replacement is not available, we will issue a refund for the purchase price, including shipping charges.
B. Non-Defective Returns: If you wish to return a non-defective item, you may do so within 3 days of receiving the product, provided that the item is in its original condition with all packaging and labels intact. You are responsible for return shipping costs. Refunds for non-defective returns will be processed as follows:
– A refund will be issued for the purchase price, excluding shipping charges.
3. Refund Timeline
Refunds will be processed within 14 days of us receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
4. How to Initiate a Refund
To initiate a refund, please follow these steps:
1. Contact our customer support at info@crismondshirts.com to inform us of your request.
2. We will provide you with instructions for returning the product, if applicable.
3. Once we receive the returned product, we will inspect it and process your refund.
5. Contact Us
If you have any questions, concerns, or requests regarding refunds or this Refund Policy, please contact us at info@crismondshirts.com
Last Update: 7 Jan 2024