Return and Exchange Policy
This Return and Exchange Policy outlines the terms and conditions for returns and exchanges of products purchased from crismondshirts.com (“we,” “us,” or “our”). This policy applies to domestic orders only and governs the process for returns, exchanges, and replacements for products bought on our website, crismondshirts.com Please carefully read this policy to understand your rights and responsibilities.
1. Eligibility for Returns and Exchanges
A. Domestic Orders Only: We do not provide international product shipping. Therefore, this policy is applicable to domestic orders only.
B. Product Condition: To be eligible for returns or exchanges, the product must be in its original condition with all packaging and labels intact.
C. Non-Returnable Items: The following items are non-returnable and non-exchangeable, except in the case of a defect or damage:
– Perishable goods, such as food items
– Personalized or customized products
– Products that are used, damaged, or missing parts not due to our error
– Products with tampered or missing labels or tags
– Downloadable software or digital products
2. Returns
A. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support within [Number of days] days of receiving the product. We will arrange for a return or exchange and provide you with instructions for returning the item.
– If a replacement is available, we will send a new item to you.
– If a replacement is not available, we will issue a refund for the purchase price, including shipping charges.
B. Non-Defective Returns: If you wish to return a non-defective item, you may do so within [Number of days] days of receiving the product. You are responsible for return shipping costs.
– A refund will be issued for the purchase price, excluding shipping charges.
3. Exchanges
A. Product Exchange: If you wish to exchange a product for a different size or variant, please contact our customer support within 7 days of receiving the product. We will provide you with instructions for returning the item, and upon receiving the returned product, we will send the desired replacement.
B. Shipping Costs: You are responsible for the cost of shipping the item back to us. We will cover the shipping cost of sending the replacement item to you.
4. Return and Exchange Process
To initiate a return or exchange, please follow these steps:
1. Contact our customer support at info@crismondshirts.com to inform us of your request.
2. We will provide you with instructions for returning the product, if applicable.
3. Once we receive the returned product, we will inspect it and process your return, exchange, or replacement.
5. Contact Us
If you have any questions, concerns, or requests regarding returns, exchanges, or this policy, please contact us at info@crismondshirts.com
Last Update: 7 Jan 2024